Delivery options
- Nova Poshta — branch, parcel locker or courier; 1–3 days in transit. Parcel lockers take parcels up to 20 kg and 60×40×30 cm: lamps, strip, power supplies, small luminaires. Chandeliers, 600×600 panels and LED screens go to a branch or by courier only.
- Ukrposhta — branch, usually 2–5 days. Economical for light parcels to places Nova Poshta does not reach.
- Collection — warehouse in Kyiv, address: [заповнити]. Let us know you are coming and we will have the order ready. Hours: 09:00–18:00 on weekdays, 10:00–15:00 on Saturdays.
Dispatch times
Items marked “In stock” ship within 1–2 working days of confirmation; weekend orders are processed on Monday. Items marked “To order” arrive from the supplier in 3–7 working days; your manager confirms the exact date. A mixed order ships as two parcels or as one — as we agree.
Strip, profile and cable are cut to your length. A cut length of proper quality cannot be returned.
Delivery cost
- From 3 000 ₴ — we pay for delivery to a Nova Poshta or Ukrposhta branch or parcel locker.
- Under 3 000 ₴ — the carrier’s tariff, paid on receipt. A parcel up to 2 kg to a branch is roughly 70–120 ₴.
- Courier and bulky shipments (chandeliers, LED screens, poles, panels) — at the carrier’s tariff, whatever the order value.
- Cash on delivery — the carrier’s commission: at Nova Poshta about 2 % of the amount plus a fixed fee.
Carrier tariffs are indicative and change. Your manager confirms the exact cost before dispatch.
Payment options
- Card online — Visa or Mastercard through a secure payment service. We never see or store your card details.
- Cash on delivery — at the branch or to the courier. For orders over 5 000 ₴ and items to order we ask for full or partial prepayment.
- By invoice — for sole proprietors and legal entities, with a delivery note. VAT terms: [заповнити].
The receipt or electronic payment document is sent with the goods or by email.
Order statuses
- New — we are checking stock.
- Confirmed — contents, delivery and payment agreed with you.
- Being prepared — picking, cutting, packing.
- Shipped — you have the tracking number.
- Delivered — the parcel is at the branch or handed over.
We notify you of every change by SMS, Viber or Telegram.
Tracking and receipt
The waybill (tracking) number is sent on the day of dispatch. Free storage at the branch is limited; the carrier’s app shows the last day. Storage is charged after that, and an uncollected parcel comes back to us.
Inspect the goods at the branch. If the box is damaged or the item is wrong, do not accept the parcel: draw up a report with the carrier’s employee and call +380 95 382 37 75. We file the claim and send a replacement.